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Review: Military Record Retrieval Service from Twisted Twigs

Genealogy author and educator Thomas MacEntee reviews the Military Records Retrieval service provided by Twisted Twigs on Gnarled Branches Genealogy.

[Editor’s Note: make sure you check out the special offer at the end of this review – a special discount for fans and followers of GeneaBloggers on the Military Record Retrieval Service from Twisted Twigs!]

Professional genealogist Deidre Erin Denton, through her website Twisted Twigs on Gnarled Branches Genealogy, offers a Military Record Retrieval Service that can actually save you time and money! I am always interested when someone in our industry develops a new product or service so I contact Deidre for more information. As a result of our conversations, not only did I learn more about her records retrieval service, I also received a few sample pension files AND I managed to put together a discount for fans and friends of GeneaBloggers!

If you don’t know Deidre or her involvement in genealogy, click here to read her story. I love the fact that she saw an opportunity not just as a business owner, but also as a way to help genealogists get the records they need at a lower price and on a faster timeline!

Military Records Retrieval Service – How It Works

You can order a US Civil War Pension, for example, from the National Archives and Records Administration (NARA). For $80, you receive the first 100 pages of the file and pay $0.70 per page after the first 100. In addition, you receive a photocopy (in black and white) in the mail after a 3 to 6 month wait during which time you receive no update from NARA as to progress.

By using the Military Records Retrieval service from Twisted Twigs, you pay only $65 for a complete pension and receive digitized color images in PDF format within 60 days. In addition, you will receive updates along the way as to progress made in the retrieval process.

Genealogy author and educator Thomas MacEntee reviews the Military Records Retrieval service provided by Twisted Twigs on Gnarled Branches Genealogy.

How to Order

In order to take advantage of this deal from Twisted Twigs, visit and use the payment button at the bottom of the page. You can pay using Paypal or with a Check or Money Order.

First, you must have basic soldier service information or pension index card information in order for a search to be successful. Then email the information to Twisted Twigs and make payment. Within 24 hours, you will receive a confirmation email stating that your order has been accepted.

In addition, what if there are problems in locating your records? Here is what Deidre has posted on her site: “On the slim chance NARA cannot locate your ancestor’s pension file, you may request another veteran’s file or receive a full refund. We also resubmit requests a few days after a request is returned as ‘file not found’. The file may have been overlooked, we were helped by ‘lazy puller’, or perhaps a new tech was in training.  A second submission usually receives results… or it’s really lost.”

What Can You Expect?

I have had the opportunity to review several actual pension files that were retrieved for clients. The PDF files were easy to download, clear and the fact that they are in COLOR (and not black and white) makes a big difference.

As for the content, I always find pension files to be great finds and to paraphrase Forrest Gump, “like a box of chocolates.” You really never know what you will find!

In the samples provided to me, I saw affidavits related to marriages, military service and more. I saw marriage certificates, letters from family members and even neighbors, and much more. Not only do these records help document military service, but very often I have discovered the marriage and birth info needed for spouses and children.


When you cannot make it to NARA to pull pension files, use a competent records retrieval service like the one provided by Deidre at Twisted Twigs. It is obvious from the sample files that Deidre know how to locate these files and get them into your hands as soon as possible. Also click here to read the many testimonials about the Military Records Retrieval service and you will see how Deidre is invested in making sure you succeed when it comes to accessing these military records.

Special Offer for GeneaBloggers Fans and Followers

Right now, place your order for Military Records Retrieval at Twisted Twigs and get a special price of just $65 per file. This special promotion expires on May 31. 2016 when the price will rise. Visit for more information.

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Disclosure statement: I have material connections with various vendors and organizations. To review the material connections I have in the genealogy industry, please see Disclosure Statement.

©2016, copyright Thomas MacEntee. All rights reserved.